Refund policy
Return & Refund Policy
Effective Date: June 3, 2026
Welcome to The Boxify.
This Return & Refund Policy outlines the terms regarding cancellations, refunds, returns, rescheduling, and service adjustments for all Boxify services, including storage, moving box rental, tire storage, and mobile locker services.
By booking or using our services, you agree to the terms below.
1. Service Cancellation Policy
Before Scheduled Pickup or Delivery
Customers may cancel or reschedule their booking free of charge if notice is provided at least:
- 24 hours before the scheduled service time for standard services
- 48 hours before large mobile locker or multi-item pickup services
Cancellation requests submitted after the notice period may be subject to:
- Delivery fees
- Pickup fees
- Reserved vehicle or labor charges
2. Refund Eligibility
Eligible Refunds
Refunds may be issued for:
- Duplicate payments
- Billing errors
- Services cancelled within the eligible cancellation window
- Services that Boxify is unable to fulfill
Approved refunds will be processed back to the original payment method within approximately 5–10 business days.
3. Non-Refundable Services
The following are generally non-refundable once the service has started or resources have been allocated:
- Completed pickup or delivery services
- Monthly storage fees already billed
- Partial monthly storage usage
- Emergency or same-day booking fees
- Custom moving or handling services
- Missed appointment charges caused by customer unavailability
Storage subscriptions are billed monthly and are not prorated after the billing cycle begins.
4. Storage Return & Retrieval Requests
Customers may request the return of stored items by contacting Boxify support.
Please note:
- Retrieval appointments are subject to scheduling availability
- Delivery fees may apply depending on service area and item volume
- Someone must be present to receive returned items at the scheduled time
5. Moving Box Rental Returns
For rented moving boxes:
- Boxes must be returned in clean and reusable condition
- Customers are responsible for damage caused by misuse, negligence, or improper handling
- Missing or severely damaged boxes may result in replacement charges
Normal wear and tear are excluded.
6. Tire Storage Services
Customers using tire storage services are responsible for:
- Confirming appointment dates
- Retrieving tires seasonally as required
- Ensuring tires are properly prepared before pickup
No refunds are provided after seasonal tire storage service has commenced.
7. Missed Appointments
If Boxify staff arrive and cannot complete the service due to:
- No access to the property
- Customer absence
- Unsafe conditions
- Incomplete packing preparation
additional service or rescheduling charges may apply.
8. Damaged Items & Claims
Boxify takes reasonable care in handling stored belongings. Customers must notify Boxify within 48 hours of delivery or retrieval if they believe items were damaged during transportation by our team.
To submit a claim, customers may be asked to provide:
- Photos of the damage
- Description of the affected items
- Proof of ownership or estimated value
Boxify is not responsible for:
- Pre-existing damage
- Improperly packed items
- Fragile items packed by customers without protective materials
- Mold, mildew, pests, or prohibited items
Customers are encouraged to maintain their own insurance coverage for high-value belongings.
9. Prohibited Items
Customers may not store hazardous, illegal, flammable, explosive, perishable, or dangerous materials with Boxify.
Boxify reserves the right to refuse or terminate storage services if prohibited items are discovered.
10. Contact Information
For cancellations, refunds, or service questions, please contact:
You may also contact us through our official social media or customer support channels listed on our website.